Cancellation by the Traveller
All cancellations must be received in writing. No refunds will be made for unused services, regardless of the reason. Cancellations are subject to the following cancellation fees applied per person, per confirmed booking:
(a) For cancellations made more than 90 days before the scheduled tour departure date, the deposit will be forfeited to us.
(b) For cancellations made between 31-89 days before the scheduled tour departure date, a cancellation fee of 50% of the tour costs will be payable.
(c) For cancellations made within 30 days of the scheduled tour departure date, 100% of the tour costs will be payable.
Cancellation of any third party suppliers’ arrangements will be subject to fees charged in accordance with that supplier. Refunds will not be given for unused or cancelled services after your arrangements have commenced.
Amendments by the traveller
Amendment fees are not charged to the traveller unless we are charged by third party suppliers. Additional amendment charges may be charged by any suppliers such as airlines, hotels or other tour operators. Many suppliers deem a name change to constitute a cancellation, rather than an amendment and cancellation fees can apply in this instance.
Cancellation and amendments by A&C Tours Japan
We reserve the right to cancel, reschedule or amend any itinerary in accordance with operating requirements or circumstances beyond its control. We are not responsible for any other travel arrangement affected due to our cancellations or amendments. Where amendments beyond our control require us to add or amend a service/s resulting in an increased operating cost, a surcharge may be payable by you for the additional or amended service/s.
01 January 2020